Talent Solutions Playbook

Systematically capture skills

Make a Skill Inventory

Formally log employees’ skills to help guide learning and development initiatives, measure effectiveness, and easily identify which workers are ready for advancement.

  • Maintain skills inventories to track employee skillsets, proficiency levels, and dates these skills were attained or refreshed.
  • Review skill inventories on an ongoing basis and incorporate skill-building into the review process. This ensures managers regularly document skill gains and behavior changes, identify barriers to engagement, and empower employees to learn new skills. This supports coaching on which skills need further refinement and which courses to take to advance along their chosen pathway.

Tips

Skill inventories are commonly created by administering surveys asking workers to self-report their skills — which are validated by 360-degree feedback from managers, peers, and/or direct reports — through robust learning management systems, or by leveraging artificial intelligence to infer skills based on resumes or previous internal projects.

Reviewing skill inventories provides an opportunity to get feedback from employees on their level of engagement and satisfaction with upskilling and retraining initiatives, which can be used to further refine the organization’s learning and development strategy.

Tips

Skill inventories are commonly created by administering surveys asking workers to self-report their skills — which are validated by 360-degree feedback from managers, peers, and/or direct reports — through robust learning management systems, or by leveraging artificial intelligence to infer skills based on resumes or previous internal projects.

Reviewing skill inventories provides an opportunity to get feedback from employees on their level of engagement and satisfaction with upskilling and retraining initiatives, which can be used to further refine the organization’s learning and development strategy.

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The playbook provides practical tactics, metrics, and resources to support the recruitment, development, retention, and engagement of talent in the new era of work.
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Tactics

Start with skills

Evaluate Current Skills and Gaps Take a skills-based approach to identify current and projected gaps — either social-emotional, technical, digital, or advanced cognitive skills that…

Partner with local providers

Utilize Opportunities to Engage Students Leverage internships, apprenticeships, ambassador programs, and other opportunities to increase company and job exposure among K-12 and postsecondary students and…

Be inclusive

Have Diverse Talent Language, representation, and accessibility are essential for attracting top talent. People who represent various dimensions of diversity should be reflected within all…