Talent Solutions Playbook

Enhance the employee experience

Automate Repetitive Tasks

Integrate automation and AI in recruitment, hiring, onboarding, offboarding, and training. Use this to improve accuracy, efficiency, engagement and productivity, and to elevate the overall experience for current and prospective employees. Relying on technology to fulfill administrative tasks leaves more time for HR departments to focus on the human-centered, creative, equitable, and strategic functions of talent management that are critical to establishing and maintaining an attractive company culture.

  • Automate repetitive, routine tasks in the talent acquisition process to prescreen and rank candidates, administer assessments, conduct background checks, simplify outreach and scheduling, and minimize unconscious bias. This gives HR managers more time to focus on relationship-building and more data to track and monitor, so the process can be continually refined.
  • Develop AI-powered chatbots to engage and assist new hires as they continue to adapt to their new roles and navigate benefits and company policies. Personalized support and access to
    information are critical to onboarding new employees, but chatbots can also be designed to support current employees as organizations embrace new technologies, policies, and procedures.
  • Leverage AI-based coaching systems to complement traditional in-person performance management. These systems deliver timely and effective coaching through customized training tailored to an individual’s strengths, weaknesses, and preferred learning methods. They can provide detailed insights for managers –telling them when specific employees deserve praise, and when and where others need additional support to help them address specific areas of their performance.

Automation does not replace human interaction or decision making. It merely provides high-quality enhancements to accuracy and productivity, while minimizing the time spent on low-value manual tasks. Along with streamlining workflows, organizations that automate experience costs savings and faster hiring. Candidates report greater satisfaction due to quicker turnaround times and consistent communications throughout the process, which means they’re more likely to accept an offer.

Acknowledge that AI may inherit human biases. Actively work to eliminate them by routinely evaluating the impact of AI at the selection phase. Monitor the entire funnel to detect points where bias might emerge. Assess the diversity of your workforce before and after implementation to determine if AI has resulted in more equitable hiring decisions for your organization. Identify at which points in the selection process diverse candidates are being filtered out.

Automation can also be used during offboarding to administer exit surveys and to ensure access is turned off and materials are returned when employment ends. This can help improve the authenticity of feedback by removing the human element that often deters employees from sharing honest critiques.

Download a Copy of the Playbook

The playbook provides practical tactics, metrics, and resources to support the recruitment, development, retention, and engagement of talent in the new era of work.


Expand and Customize Benefits Leverage employee feedback to expand the range and customization of benefits, offer more value-added programs, and improve communications, internally and externally,…

Include Employee’s When embracing automation or AI in different departments, ensure employees are included in planning and implementation to boost their satisfaction and engagement, and…

Employers seeking to embrace automation and artificial intelligence may find these resources helpful…