Talent Solutions Playbook

Redesign the hiring process

Review your Interview Process

Reduce bias by developing and utilizing a structured interview guide with behavior-based questions and a standardized rating scale (with examples) to evaluate competencies related to the job.

  • Before conducting interviews, ensure the entire hiring team understands the responsibilities of the position and the must-have competencies that are being sought.
  • Develop behavior-based questions centered around a position’s must-have competencies to probe about ways candidates have handled specific situations in the past. Review potential questions with current employees.
  • Develop a standardized rating scale with clear examples (anchors) to provide interviewers with a frame of reference to score responses based on the key job-related behaviors being assessed.
  • Ensure all factors are considered when making selection decisions so candidates are evaluated holistically, as opposed to being screened out due to a low interview or assessment score.

Download a Copy of the Playbook

The playbook provides practical tactics, metrics, and resources to support the recruitment, development, retention, and engagement of talent in the new era of work.


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