Talent Solutions Playbook

Redesign the hiring process

Review your Interview Process

Reduce bias by developing and utilizing a structured interview guide with behavior-based questions and a standardized rating scale (with examples) to evaluate competencies related to the job.

  • Before conducting interviews, ensure the entire hiring team understands the responsibilities of the position and the must-have competencies that are being sought.
  • Develop behavior-based questions centered around a position’s must-have competencies to probe about ways candidates have handled specific situations in the past. Review potential questions with current employees.
  • Develop a standardized rating scale with clear examples (anchors) to provide interviewers with a frame of reference to score responses based on the key job-related behaviors being assessed.
  • Ensure all factors are considered when making selection decisions so candidates are evaluated holistically, as opposed to being screened out due to a low interview or assessment score.

Download a Copy of the Playbook

The playbook provides practical tactics, metrics, and resources to support the recruitment, development, retention, and engagement of talent in the new era of work.

Tactics

Look for the Soft Skills Skills tell what a person is able to do, while attitude (i.e., soft skills) determines what a person is willing…

Identify Required Knowledge and Skills Define the competencies (knowledge, skills, and abilities) a candidate should possess to succeed and identify which can be acquired through…

Diversify Your Online Representation Use various platforms to recognize employees through spotlights or testimonials. Provide a glimpse of work life through photos, videos, or virtual…